Facility accounts

Transportation for facilities and case managers

Skilled nursing, dialysis centers, hospitals, clinics, PACE and adult day programs. One call to book, standing schedules, and one monthly invoice.

Who we work with

  • Skilled nursing and rehab: gurney and wheelchair transfers, specialist visits, imaging
  • Hospice and home health: gurney moves home or between facilities
  • Dialysis centers: three-times-a-week schedules with steady pickup windows
  • Hospitals: discharges home or to skilled nursing
  • Clinics and therapy: oncology, infusion, wound care, physical therapy
  • Senior programs: PACE, adult day health and senior living
  • Case managers and discharge planners booking for individual clients

Setting up standing rides

  1. Call dispatch. Tell us your typical trips: how many riders, which days, gurney, wheelchair or ambulatory.
  2. Send the schedule. Rider, pickup and drop-off, days, appointment or chair times, and a contact on your side.
  3. We confirm. You get a pickup window for every rider before the first ride.
  4. Changes by phone. Add, pause or cancel rides with one call.

Invoicing

Account rides are billed once a month. Each invoice lists every trip by date, with pickup and drop-off city, one way or round trip, and any wait time, plus the rider reference you choose, so it's easy to match to your records. Rates are agreed in writing before the first ride.

What we don't do

We provide non-emergency gurney, wheelchair and ambulatory transport. We are not an ambulance: no medical care or monitoring on the way.

Get started

Call (916) 562-5090 or email [email protected] with your facility name and a good time to talk.

Questions

Are you a Medi-Cal or health plan transportation provider?

Not yet. Our Medi-Cal enrollment is in progress. Today we work with facilities on a private-pay account basis.

How do we send rider details?

Call dispatch and we'll agree on a safe way to share the schedule. Please don't email medical records. We only need what the driver needs: name, callback number, pickup and drop-off, times, and mobility needs.

Can you handle will-call returns?

Yes. Call dispatch when the patient is ready and we'll give you a pickup estimate.

Need a ride?

Call dispatch. A real person answers.