Hospital discharge transportation
Hospital to home, hospital to skilled nursing, and follow-up visits the week after. Same-day when a driver is available.
For discharge planners and case managers
Call dispatch as soon as you know the discharge window. We'll tell you right away whether we can cover it and give you a pickup time to put in the chart.
What helps us most:
- Ready time, hospital, and the unit or floor for pickup
- Destination: home address, or the facility name and address
- Gurney, wheelchair or ambulatory, and whether the patient uses portable oxygen
- Bags or equipment going along
- Who will meet the patient at the other end
- A callback number on the unit
For families
Going home is easier with help. The driver comes to the unit or lobby, takes your family member to the van, and helps them into the house at the other end. One family member can usually ride along.
Follow-up visits
The first week after discharge often brings a follow-up appointment or therapy visit. We can book those rides at the same time as the ride home. For regular visits, see appointment rides.
Paying for the ride
We're new and our Medi-Cal enrollment is in progress, so right now we serve private-pay riders and facility accounts. Call for a quote before you book. Hospitals and facilities can open an account for monthly invoicing.
Questions
Can you pick up the same day?
Often, yes, when a driver is free. Call as soon as the discharge time is known. The earlier we hear, the better the chance of a same-day ride.
Can you take the patient to skilled nursing or a care home instead of home?
Yes. We drive hospital to home, hospital to skilled nursing or rehab, and between facilities.
What if the patient needs to lie flat?
We can take them on a gurney with a two-person crew. See gurney transportation. If the patient needs medical care or monitoring on the way, they need an ambulance.
Can a family member ride along?
Yes, usually one companion. Tell us when you book.
Need a ride?
Call dispatch. A real person answers.